Portable Smart Return & Refund Policy

At Portable Smart, we’re deeply committed to delivering premium-quality products and fostering long-term customer satisfaction—our ultimate goal is to not just meet your expectations, but to exceed them at every step. If, for any reason, you’re not fully satisfied with your purchase within 14 days of receiving it, we’re here to support you with a smooth replacement or full refund process. Please note that this policy applies exclusively to purchases made directly through the portablesmart.store website; orders from other platforms follow separate terms (details below).

Returns & Refunds for Purchases Made via portablesmart.store

We’ve streamlined our return process to ensure clarity and convenience, with specific guidelines tailored to different scenarios:

1. General Returns (No Reason Required)

Within 14 calendar days of your purchase, you may request a return and full refund without needing to provide a specific reason—we want you to shop with confidence. Please keep in mind that you will be responsible for covering the return shipping costs associated with sending the item back to our warehouse.

2. Defective or Damaged Products

If your product arrives with a manufacturing defect (e.g., faulty components, non-functional features) or shows signs of damage from shipping within 14 calendar days of purchase, please reach out to our customer service team immediately at portablesmart.store@gmail.com. We’ll guide you through the return process, and in such cases, we may cover eligible return shipping costs (subject to verification of the defect/damage).

3. Refund Processing Timeline

Once our warehouse receives and inspects your returned package (to confirm it meets our return criteria), we will initiate the refund of your original purchase price within 14 calendar days. Refunds will be credited back to your original payment method (e.g., credit card, PayPal)—please allow additional time for your financial institution to process the funds, as this may vary by provider.

Returns & Refunds for Purchases NOT Made via portablesmart.store

If you purchased an Portable Smart product through a third-party platform or retail store (e.g., Amazon, eBay, local electronics shops), this return policy does not apply. Instead, please refer to the specific return and refund terms of the platform or store where you completed your purchase. For detailed information—such as return windows, refund methods, or shipping responsibilities—we recommend contacting the seller directly to confirm their unique policies.

Important Policy Notes

  • This website (portablesmart.store) only accepts returns for orders placed directly on portablesmart.store. If you bought an Portable Smart product from platforms like Amazon, AliExpress, Geekbuying, or Geekmaxi, you must initiate your return request through that respective platform, not through portablesmart.store. We cannot process returns for third-party purchases, and any such requests sent to Portable Smart will unfortunately be unable to be fulfilled.

Step-by-Step Return Guidelines

To ensure your return is processed quickly and without issues, please follow these essential steps:

  1. Preserve Original Packaging & Accessories

    Any item returned to Portable Smart must be in its original, unaltered packaging—this includes all original boxes, foam inserts, plastic wraps, and tags. Additionally, you must include every accessory that came with the product (e.g., chargers, cables, user manuals, remote controls). The item should be in a condition that allows for complete repackaging in its original materials.
  2. Include Proof of Purchase

    Place a copy of your invoice, order confirmation email, or receipt inside the return package. This helps our team quickly locate your order details and verify your purchase—missing proof of purchase may delay your return processing.
  3. Securely Package & Label the Return

    Affix the return label (provided by our customer service team after your request is approved) firmly to the outside of the package. Before sealing, double-check that all required items (product, accessories, proof of purchase) are included. Seal the package securely to prevent damage during transit—we recommend using additional tape if the original packaging shows signs of wear.

Additional Important Instructions

  • Provide Valid Purchase Proof When Applying

    When submitting a return request, please include valid proof of purchase, such as your unique order number, a copy of your receipt, or the original invoice. This ensures we can verify your order and avoid delays.
  • Maintain Product & Accessory Condition

    Returned goods must be in good, unused (or gently used, for defect-related returns) condition. The product and its accessories should have no signs of tampering, alteration, or damage to labels, logos, or serial numbers. If your purchase included any free gifts or bonus items, these must also be returned—failure to do so may result in a partial refund or rejected return.
  • No Unauthorized Returns

    Unauthorized returns (i.e., sending items back without first obtaining approval from our customer service team) or cash-on-delivery (COD) returns sent without prior consent will be rejected and returned to the sender at their expense.
  • Ship to the Correct Address

    After your return request is approved, our team will send you a specific return warehouse address via email. Do not ship the item to the shipping address listed on your original delivery note—this is our outbound shipping address, and returns sent there will not be processed.

Need Help? Contact Us

If you have any questions, need clarification on our policy, or require assistance with initiating a return, our customer service team is here to help. Reach out to us at portablesmart.store@gmail.com, and we’ll respond to your inquiry as promptly as possible.

At Portable Smart, we value your trust—and we’re dedicated to making sure every aspect of your shopping experience, including returns, is fair, transparent, and hassle-free.