At Portable Smart, we’re committed to making your shopping experience as seamless as possible—which is why all orders with a total amount of $99 or more qualify for free shipping.
Once you place an order, your order details will be securely transmitted to our overseas warehouse within 24 hours. This ensures our team can begin preparing and arranging your package for shipment in a timely manner, minimizing delays. Please note that order processing is final: once your order has been confirmed and sent to the warehouse for fulfillment, you will no longer be able to modify details (such as item quantities, sizes, or contact information) or cancel the order.
If you encounter issues with your order (e.g., incorrect item selection, shipping address errors) and need assistance, please reach out to our customer service team immediately via email at [portablesmart.store@gmail.com]—we ask that you contact us within 24 hours of placing your order to ensure we can address your request promptly. After our team responds with a proposed solution, we kindly request your confirmation within 48 hours. If we do not receive your confirmation within this timeframe, we will proceed with standard order processing and arrange shipment as originally scheduled, to avoid further delays to your delivery.
Our overseas warehouse typically completes order processing (including inventory checks, item inspection, and secure packaging) within1–3 business days(excluding weekends and public holidays).
After your order is processed and shipped, standard delivery takes3–11 business daysto reach most eligible destinations. This timeline is calculated from the date your package leaves our warehouse and may vary slightly based on your specific location and local logistics conditions.
We can ship goods to nearly all countries and regions around the world, and we already serve customers in more than 130 countries.
We understand receiving all your items at once is more convenient, so our team will make every effort to consolidate your order and ship all items together whenever possible. However, in some cases (e.g., items stored in different warehouse locations, or products requiring specialized packaging/shipping methods), your order may be split into separate shipments. Rest assured, you will receive a dedicated shipment notification email for each package that is sent, including tracking information so you can monitor the delivery status of every item.
Unfortunately, we cannot modify any delivery-related information (including the shipping address) once your package has left our warehouse and is in transit. This is because once a shipment is dispatched, it is immediately assigned to a logistics carrier, and address changes at this stage would cause significant delays, lost packages, or additional fees—all of which we aim to avoid for our customers. We strongly recommend double-checking your delivery address before placing an order to ensure accuracy.
If you receive an incorrect item (e.g., wrong model, color, or quantity), please contact our customer service team as soon as possible via email at portablesmart.store@gmail.com. To help us resolve the issue quickly, we kindly ask that you include the following details in your email: your order number, photos of the received item (including the product label and packaging), and a brief description of the discrepancy. Our team will review your request promptly and guide you through the return/exchange process to ensure you receive the correct product.
- Estimated Delivery Time: The 3–11 business day delivery timeframe is an estimate, calculated from the date your package is shipped (not the date you placed your order). Delivery may take longer than expected due to factors beyond our control, such as invalid or incomplete delivery addresses, extended customs clearance procedures (especially for international shipments), weather disruptions, or peak logistics periods (e.g., holidays, sales events). We will keep you updated via email if any significant delays occur.
- Address Accuracy: Please provide a complete, correct, and detailed delivery address (including apartment numbers, street names, and contact phone numbers) when placing your order. Incorrect, incomplete, or ambiguous addresses may lead to delivery delays, returned packages, or failed deliveries—and the customer will be responsible for any additional costs (e.g., re-shipping fees) or losses resulting from such issues.
Thank you for choosing Portable Smart. If you have any further questions about our shipping policy, feel free to contact our customer service team at any time.